{"id":461,"date":"2018-06-22T14:33:15","date_gmt":"2018-06-22T14:33:15","guid":{"rendered":"http:\/\/belbolcpa.com\/blog\/?p=461"},"modified":"2018-06-22T14:34:47","modified_gmt":"2018-06-22T14:34:47","slug":"say-hi-to-your-customers","status":"publish","type":"post","link":"https:\/\/belbolcpa.com\/blog\/say-hi-to-your-customers\/","title":{"rendered":"Say \u201cHi\u201d to Your Customers"},"content":{"rendered":"<p><a href=\"https:\/\/belbolcpa.com\/blog\/wp-content\/uploads\/2018\/06\/06-22-18-visit-1315061-639x472.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-462\" src=\"https:\/\/belbolcpa.com\/blog\/wp-content\/uploads\/2018\/06\/06-22-18-visit-1315061-639x472-300x222.jpg\" alt=\"\" width=\"300\" height=\"222\" srcset=\"https:\/\/belbolcpa.com\/blog\/wp-content\/uploads\/2018\/06\/06-22-18-visit-1315061-639x472-300x222.jpg 300w, https:\/\/belbolcpa.com\/blog\/wp-content\/uploads\/2018\/06\/06-22-18-visit-1315061-639x472.jpg 639w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>When I was in college I worked at the now defunct supermarket chain, Grand Union, as a cashier. I really didn\u2019t want to work there at first, but working there helped to pay for all of my expenses while attending college. Thinking way back, I remember that when customers came in line I usually didn\u2019t even look at them or say \u201cHi\u201d until one day after talking with my dad.<\/p>\n<p>I must have been complaining about dealing with customers when he asked me one simple question.<\/p>\n<p>\u201cDo you say \u201cHi\u201di to your customers,\u201d he asked.<\/p>\n<p>\u201cNo,\u201d I answered, thinking why should I?<\/p>\n<p>\u201cWhy don\u2019t you start saying \u201cHi\u201d to your customers from now on,\u201d he commanded.<\/p>\n<p>Surprisingly, I actually listened to my dad even though I knew best as a teenager, and it transformed my work experience immediately. Instead of having disgruntled customers, they now seemed to be transformed into casual friends. It was amazing that one word changed both my experience and that of my customers.<\/p>\n<p>Why was this so effective and powerful? I can only make a couple of assumptions as I\u2019m not a psychologist, but this is what I think:<\/p>\n<ol>\n<li>It created a dialogue between the customer and myself<\/li>\n<li>I was viewed as a person, rather than some mindless cashier, or worse<\/li>\n<li>Usually people are nice to people who are nice to them<\/li>\n<li>Lastly, people want to be recognized, even in the smallest of ways<\/li>\n<\/ol>\n<p>Were people nice each and every time? No, but it was rare that I had a bad experience with a customer from then on. Don\u2019t forget to say \u201cHi\u201d to your customers, or your local cashier. Who knows, one day they become your CPA!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When I was in college I worked at the now defunct supermarket chain, Grand Union, as a cashier. I really didn\u2019t want to work there at first, but working there helped to pay for all of my expenses while attending college. Thinking way back, I remember that when customers came in line I usually didn\u2019t [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[3,5,7,8,13,17],"tags":[83,180],"class_list":{"0":"post-461","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-business","7":"category-college","8":"category-expenses","9":"category-financial","10":"category-marketing","11":"category-self-development","12":"tag-business","13":"tag-customer-service","14":"entry"},"_links":{"self":[{"href":"https:\/\/belbolcpa.com\/blog\/wp-json\/wp\/v2\/posts\/461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/belbolcpa.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/belbolcpa.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/belbolcpa.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/belbolcpa.com\/blog\/wp-json\/wp\/v2\/comments?post=461"}],"version-history":[{"count":2,"href":"https:\/\/belbolcpa.com\/blog\/wp-json\/wp\/v2\/posts\/461\/revisions"}],"predecessor-version":[{"id":464,"href":"https:\/\/belbolcpa.com\/blog\/wp-json\/wp\/v2\/posts\/461\/revisions\/464"}],"wp:attachment":[{"href":"https:\/\/belbolcpa.com\/blog\/wp-json\/wp\/v2\/media?parent=461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/belbolcpa.com\/blog\/wp-json\/wp\/v2\/categories?post=461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/belbolcpa.com\/blog\/wp-json\/wp\/v2\/tags?post=461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}